Khaoula Lafaily, who lives in North London, was overjoyed when she received the iPhone 13 Pro Max package she bought online when she arrived home. Unfortunately, his excitement turned to shock and disappointment when he saw the contents of the package in the form of a bottle of hand soap.
This 32-year-old woman bought the iPhone 13 Pro Max from Sky Mobile on a 36 month contract for £1,500. By Sky Mobile, the phone was sent by post.
The next day, Lafaily saw the courier in front of his flat. But instead of going down to deliver the package, the courier just took pictures from inside the car.
"We live in a flat on the first floor, so we have to be careful when taking deliveries, otherwise they will be sent to the wrong flat. We saw the driver pull over to our house, took photos from outside the house, then left," Lafhaily said.
But the funny thing is the driver lied, telling him he came to the door, knocked and no one was there so he would come back the next day.
Two days later a man dropped off a package - but when he opened it there was only a £1 bottle of hand soap.
"A different delivery driver came on Thursday, my husband came down to pick up the parcel at 8.50am, we only opened it at noon because I was asleep - and it contained a bottle of hand soap," Lafthaily said annoyed.
He then called Sky Mobile and claimed they were investigating immediately. But more than a week he is still without a call or answer.
"Can you imagine? I was totally shocked and really needed the phone. It must have been stolen - it's awful." he said Lafthaily quoted from the Mirror.