In retrospect, it's actually quite difficult to go through everyday life without a stable internet connection these days. Either way, almost all of our daily activities involve the use of technology, and technology needs a stable internet connection for it to function properly. Regardless of whether it's for work, daily communication, or even entertainment, we need a more stable internet connection to help our productivity.
Imagine, if you have to catch up on time to submit an important assignment or are taking an online test and suddenly there is an internet outage, what should you do? By subscribing to an internet plan from unifi, you no longer have to worry about situations like this because unifi guarantees a repair service within 24 hours or you can also repair the internet connection yourself with continuous help from unifi as below.
What Can You Do To Repair Your Internet Connection?
1. Solving Internet Problems Yourself
In this day and age, we are sure that almost all of us are tech savvy and know how to do basic troubleshooting. This is because, sometimes the problem of internet disruption is not caused by the internet network itself, but there is a possibility that it is also caused by other external factors. So, if there is an internet interruption problem, the first thing you need to do is always find the cause of the internet interruption first, and identify whether it can be solved by yourself or not.
Through Easyfix, you can self-diagnose the cause of internet problems. You just need to activate this EasyFix through the myunifi application or just visit the official EasyFix link to check. The interface is user-friendly and there are various tips given to guide you. After making an inspection, but the problem still cannot be solved, unifi will issue a report on this problem automatically for further action. unifi's Live Chat feature can also be used for you to get help in real time from them.
2. Contact the unifi Elite Special Team
If the internet problem still cannot be solved on your own, you can also contact unifi Elite's special team to get help. They are a group of consultants who are skilled in providing solutions to better optimize the internet network in your home.
Among the solutions that the unifi Elite team can provide is such as making an assessment of the internet network by using a Wi-Fi performance analyzer tool and giving recommendations to change the position of the Wi-Fi router. They will also make a special report for you about the appropriate location to place the Wi-Fi router around your home so that the Wi-Fi signal becomes stronger and more stable.
3. Check Recovery Status Via Service Tracker
There are times when telecommunications companies need to send their technicians to your home to solve internet problems. If before, we have to wait all day for them to come without knowing the exact time they will arrive. Now if you are a unifi customer, you can see the status of their reports in real time and you can easily monitor the status of your tickets without worrying about your daily schedule being interrupted.
4. unifi Will Solve Your Problem Within 24 Hours
However, if there is a technical problem from unifi itself, they will notify their users via unifi Care's official WhatsApp, SMS or even a notification on the myunifi application. You can also track its progress in real time through the myunifi app.
According to unifi, they will try their best to repair this internet connection as soon as possible and ensure that this matter can be resolved within 24 hours only. If they are unable to resolve this issue within the specified time period, you as a user will receive a RM50 bill rebate as compensation. This is one of the good initiatives from unifi in ensuring a satisfactory user experience for their customers.
Conclusion
In conclusion, today's technology makes everything easier, so much so that we as users can also solve these internet problems on our own. Unifi also wants to provide the best user experience for their users. Therefore, they guarantee that the repair process will be completed within 24 hours only.
If you haven't yet subscribed to an internet plan from unifi and want to do a trial, that's no problem either because they offer a 30-day trial period for free. If you experience any problem with internet interruption, unifi's customer service team will always be ready 24 hours a day to help you.