The issue of suddenly losing savings in the bank is not a new thing. In fact, today's scammers are also mostly tech savvy and there are a thousand and one ways for them to commit fraud and make the security of your bank account compromised. This makes us as consumers feel insecure to keep money in the bank. So, what is the solution to this problem?
CIMB Launches 'Lock Clicks ID' Function To Freeze Bank Account Through Application
To curb cybercrime involving money in this bank account, CIMB has launched the Lock Clicks ID function. This function allows you to freeze the account immediately through the CIMB Clicks Application and also the CIMB OCTO Application when you identify that a suspicious transaction has occurred on your bank account.
Once your bank account is frozen, you cannot log in and make any transactions temporarily. But don't worry, you can still access your bank account through an ATM machine or at any CIMB bank branch.
Steps To Activate the Lock Clicks ID Function
This Lock Clicks ID is already available in both CIMB applications namely CIMB Clicks Application and CIMB OCTO Application. Here are the steps to activate this function.
CIMB Clicks application
Log in to the CIMB Clicks App > Swipe left on the home page
Click the button 'Services' > 'Clicks Profile' > 'Lock Clicks ID'
Press 'Proceed' to activate the Lock Clicks ID function
CIMB OCTO application
Log in to the CIMB OCTO App
Press the button 'More' > 'Other Services' > 'Clicks Profile' > 'Lock Clicks ID'
Press 'Proceed' and 'Approve' through SecureTAC to activate the Lock Clicks ID function
Once you are sure your banking account is safe and want to unfreeze your bank account, you can do so by contacting the CIMB Consumer Call Center and doing the account verification process. You are also advised to change the password once you are able to access the bank account again to further strengthen the security of your bank account.
Additional Precautions To Ensure The Security Of Your Bank Account
As we said earlier, cybercriminals today have a thousand and one ways to cheat and steal money from our bank accounts. But with this security feature launched by CIMB, it will help to some extent to create another layer of security to curb this crime.
However, it is better if you take extra precautions to ensure the safety of your bank account. CIMB recommends that you download their applications only through trusted application stores such as Google Play Store, Apple App Store and HUAWEI AppGallery.
Not only that, if you detect a suspicious transaction taking place, you are requested to immediately activate the Lock Clicks ID feature and inform the bank by contacting the Customer Call Center at +603-6204 7788. Then, you are also required to change the password after reactivation account access and make a police report for further investigation.
Conclusion
CIMB Clicks
In addition to introducing this Lock Clicks ID function, CIMB has also implemented various initiatives such as one registered device for CIMB Click/CIMB OCTO Application authentication, voice call authentication for first time application login and mandatory SecureTAC authorization for financial transactions such as money transfer and FPX.
So here we can conclude that CIMB is very committed to produce a stronger security system in curbing cybercrime involving their users' banking accounts.
With that, act fast and don't hesitate to use the Lock Clicks ID function as the first step to prevent fraud from happening to you. As suggested by the National Scam Awareness Campaign, don't forget these three steps – “Watch, Think, Block” and #Don'tScam.