MYAirline in the early hours of this morning made a surprise by announcing the suspension of the service with immediate effect – at the same time affecting various passengers who had planned flights with MYAirline services.
Now, in continuation of that, MYAirline shared more, and apologized to all their affected passengers for not informing earlier. According to MAHB's partnership, it is expected that around 5000 passengers will be affected due to the suspension of MYAirline services.
MYAirline stated that due to the financial problems faced by the company, they were unable to help affected passengers immediately.
At the same time, MYAirline asks users to send an email to customerservice@myairline.my to start the refund process. It is not specified how long the process will take before passengers receive their payment back.
At the same time, MYAirline is also grateful to other airline services that have extended assistance to affected passengers.
MYAirline also emphasized that they are looking at various things in reactivating their services.