The National Fraud Portal (NFP) was officially launched on Tuesday. It was developed as a result of collaboration between Bank Negara Malaysia (BNM) and PayNet with 16 financial institutions that have joined so far. Next welcome the involvement of more and more general institutions to reinforce the need to build a safe and secure financial system.
The introduction of the NFP is believed to be a 'powerful weapon' that can help combat the problem of online fraud that is plaguing society. At the same time further improving the capabilities of the National Scam Response Center (NSRC) launched in 2022.
Through the NFP, the NSRC process is now equipped with end-to-end automation capabilities to manage fraud reports, verify and track stolen funds, and enable sharing of early warnings among financial institutions so that a swift response can be taken. NFP which also utilizes the PayNet shared infrastructure is able to provide proper payment data for NSRC operations which facilitates data tracking.
Efforts to make it better are also underway by leveraging artificial intelligence (AI) to identify suspicious transactions through predictive analysis. At the same time, the ability to report suspicious transactions directly from the mobile banking account has also been improved.
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According to BNM, an industry-level donkey account handling protocol has also been released recently to improve the ability to track donkey accounts. However, the public should continue to be careful and always check what is happening in the country's payment system for their own benefit.