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The Minister of Transport has now announced that airlines will be required to offer consumers the option of a full refund, if the flight is delayed or delayed for 5 hours or more – if the consumer chooses to cancel the trip due to the delay. This new change will take effect next Monday, September 2, 2024.
This refund must be paid by the airline within 30 days if the customer chooses not to continue the journey due to the delay. Airlines must also offer refunds in a customer's original mode of payment, and can also offer the option of credit or travel vouchers.
These refunds should cover a variety of things, including fuel surcharges, taxes, emissions levies and so on.
These changes are part of the improvements to the Malaysian Aviation Consumer Protection Code 2016 (MACPC).