On Monday, we reported that users of the MyJPJ application will need to register and log into the application using a MyDigital ID account, which requires another application to be downloaded to register before 10 October.
Following this, it can be seen that many Malaysians want to register this account, because MyJPJ is used by many citizens to display their driver's license and vehicle ownership license without using a physical card or certificate. This then causes difficulties for Malaysians to register this account, as many do not pass the eKYC (electronic Know Your Customer) verification section.
In the meantime, Transport Minister Anthony Loke has announced yesterday that logging in using MyDigital ID is not mandatory, and the notice about it on the MyJPJ application has also been removed.
In the meantime, MyDigital ID has also issued a statement today regarding the registration issue, and said that there are some issues in terms of eKYC verification that may be caused by factors beyond their control, such as user devices that cannot capture clear images, or users which does not allow the use of the camera on the application to complete the verification process.
We apologize for the inconvenience you are experiencing following the announcement of MyDigital ID Single Sign-On (SSO) on the MyJPJ application from 10 October 2024. Since the announcement, we have received more than 150,000 registrations within 24 hours, exceeding our normal daily registrations .
We understand that many of the users are facing challenges, especially with system delays during the online registration process. Our party is always committed to dealing with all problems in this matter.
The results of the preliminary investigation show that there are several factors that may contribute to registration difficulties, including issues that are not directly related to the MyDigital ID or MyJPJ application. For example, during the face recognition process or facial features (pictures) that are not clear can affect the system's ability to capture data accurately. We also found that some users did not activate their device's camera, which caused the application to not complete the facial recognition process. Additionally, device issues such as difficulty downloading apps also play a role in the online registration process.
We would like to assure you that the MyDigital ID technical team monitors the registration system at all times. Based on our system logs, there have been no wait times in the past 48 hours, which indicates that this issue may be caused by external factors and occurs outside of our system.
As part of our commitment to make things easier for users, we have stationed over 100 agents at 84 Road Transport Department (JPJ) locations across the country to physically assist with the MyDigital ID registration process. Users can also complete registration at 212 JPN counters nationwide as well as at selected Tealive branches. A list of kiosk locations can be found on our official website at www.digital-id.my.
We are always working to improve the MyDigital ID system and see this situation as an opportunity to strengthen our support system to ensure a smoother experience in the future. We greatly appreciate your patience, trust and support, and we thank you for your understanding as we continue to improve the registration experience for all users.
For any assistance or further information, please contact our Hotline at 03-8687 2772 or email at info@digital-id.my
Thank you for your unwavering support of MyDigital ID.
For this, the MyDigital ID has acted to place more than 100 agents in 84 locations of the Road Transport Department (JPJ) throughout the country to assist the MyDigital ID registration process physically. Users can also complete registration at 212 JPN counters nationwide as well as at selected Tealive branches.