The Malaysian Communications and Multimedia Commission (MCMC) has published a Code of Conduct (Best Practices) for Internet Messaging Service Providers and Social Media Service Providers. It was developed to provide a systematic guideline to relevant service providers in providing a safe internet environment, especially for children and other groups at high risk of exposure to harmful content.
It also follows up on the Public Consultation Report published on 18 December. Feedback from the public has helped ensure that the Code of Conduct (Best Practices) is able to address the ever-evolving challenges in the online environment while creating a. Observations will also be carried out from time to time to ensure that the operation of this license can remain relevant to the times and needs of the time.
There are several codes of ethics that service providers must adhere to in ensuring user safety, and this can be implemented in various ways. Among them are establishing a risk assessment system and mechanism that can be used to determine harmful content. Regular system monitoring is also important to ensure effective control. In addition, the teams involved need to be equipped with training and support that enables them to understand the nuances, context and sensitivities of Malaysian society. They are also responsible for providing a quick and effective response in all situations.
Other matters that are also given attention include that service providers need to ensure that there are disciplinary measures against users who publish content that violates local laws. These actions include warnings, reprimands, restrictions, suspension or termination of a user's account. Service providers are also required to submit a mid-year report to MCMC between 1 January – 30 June and 1 July – 31 December which includes a risk assessment along with a description of the steps taken to improve online safety on their respective platforms.
Relevant parties are also responsible for publishing an annual public report on comprehensive safety practices to ensure a safer internet experience for all users in Malaysia, especially children and vulnerable groups. In addition, they also ensure that their respective platforms are accessible to users with disabilities (OKU) in compliance with international standards.
All Internet service and messaging providers are required to apply for an Application Service Provision Class Licence under the Communications and Multimedia Act 1998 (Act 588) from 1 January 2025. This involves criteria of having at least 8 million users in Malaysia. Among the platforms that have been identified so far are WhatsApp, Facebook, Instagram, X, YouTube, Telegram, WeChat, and TikTok.