Shopee has now updated its app, and has begun integrating artificial intelligence support in generating summaries and summaries of public reviews for a product. With this move, it is seen to make it easier for users to get rough views and reviews, without having to read each review for the product they want to buy.
This feature is seen to not yet be activated for all products, and is displayed on some selected products and listings on Shopee. Users are shown with the label “Review Summary” at the top of user reviews, and it is seen to be in English only for now.
It is not yet known when Shopee will expand its use, including integrating Malaysian language support in this AI summary. For you, does this feature help you, or are you more comfortable reading user reviews under products one by one?