Tune Protect Group Berhad has launched a new offer for AirAsia Travel Insurance Plan customers called Delay Lounge Pass. It offers access to more than 1500 airport lounges worldwide when flights are delayed for two hours or more.
It is exclusively available to customers who purchase one of the AirAsia Travel Insurance plans which includes Value Pack, Premium Flex, and AirAsia Plus for flights departing from or arriving in Malaysia and Thailand. With Delay Lounge Pass, the waiting experience will also be more comfortable through the facilities provided such as high-speed Wi-Fi, charging stations and various other services including spa treatments and discounts at restaurants. It can help to reduce the anxiety associated with travel delays, and the various facilities provided can also make customers more relaxed during the waiting period.
To access, customers need to purchase an AirAsia Travel Insurance plan in advance (either Value Pack, Premium Flex, or AA Plus) when booking their flight. After purchasing the insurance, customers will receive a confirmation email with a code for registration for the Delay Lounge Pass. Again, a confirmation email will be provided for any successful registration. Customers who experience flight delays of at least two hours will automatically receive a Delay Lounge Pass upon arrival at the airport, which can be used immediately.