On Saturday, PlayStation Network services were disrupted for up to 20 hours, causing PlayStation owners not only to be unable to play online but also digital games owned through PlayStation+ to be unable to be played because the license could not be verified. More critically, the Blu-Ray drives for PS5 Pro and PS5 Slim could also not read physical game discs because they could not be verified online.
Faced with millions of PlayStation+ customers who were furious, Sony announced compensation in the form of 5 days of free access to all affected customers. Sony only said that the disruption to the network was due to technical issues and not due to a hacker attack like the one in 2011 that caused PSN to be down for 23 days.
Despite the free access being provided, many customers are still complaining on social media because they feel the compensation provided is inadequate. The disruption occurred on a weekend that could have been two days they could enjoy video games and overlapped with the Monster Hunter Wilds Beta test.