Just last week, we reported that Samsung has been the most popular soundbar manufacturer for 11 consecutive years. This means that people in the world prefer to choose soundbars by Samsung over other brands. Most recently, Samsung users themselves reported that their soundbars continue to break after updating to the latest software. This issue also affects users in Malaysia.
This issue is seen to occur after users updated the soundbar to software version 1020.7. It is seen to occur on the HW-Q800D, HW-S801D and the most affected model is the HW-Q990D. The issue is seen to occur after the soundbar is connected to the HDMI eARC port and it continues to be unusable. Users are also unable to access the device via the SmartThings application. The best solution now is seen, users need to send their soundbar back to the Samsung customer service center.
This issue is seen to occur in several countries such as Malaysia, the United States, Austria and the Philippines. It's disappointing to hear that the majority of Samsung HW-Q990D soundbar users are experiencing this issue, as this soundbar is one of the most popular and receives positive reviews. Is this happening to you?